Terms and conditions

Thank you for shopping with us. These terms explain how our website works and what you can expect when you shop with Baby Sensory Supplies. Please take a moment to read them before placing an order.

1. About us

This website is run by Baby Sensory Supplies. When we say "we", "us" or "our", we mean Baby Sensory Supplies. By using our website or buying from us, you agree to these terms, along with our shipping information, returns policy and privacy policy.

Our shop is hosted on Shopify, who provide the online platform that lets us sell our products to you.

2. Using our website

By using our website, you confirm that you are over 18, or that you are using it with the permission of a parent or guardian. Please do not use our website for anything unlawful, and do not upload anything harmful, such as viruses or malicious code. We may stop providing our service to anyone who breaks these terms.

3. Orders

We may refuse or cancel an order, or limit the quantity of an item per person or household, for example if we believe an order has been placed for resale. If we need to change or cancel your order, we will contact you using the email or phone number you gave us, and refund you in full for anything we cannot send.

Please make sure your contact, billing and delivery details are complete and correct, so we can process your order and keep you updated.

4. Prices and products

All prices are shown in Australian dollars and include GST where it applies. Prices may change from time to time, but the price you pay is the price shown when you place your order.

We work hard to show our products as accurately as we can. Colours can look a little different depending on your screen, and some products may have limited stock. We may update or discontinue products at any time.

5. Mistakes on our website

Every now and then our website may include a typo or an error in a product description, price, promotion, shipping charge or stock level. We reserve the right to correct any mistakes and to update information at any time. If a mistake affects an order you have already placed, we will get in touch with you and give you the choice to continue or receive a full refund.

6. Links to other websites

Our website may include links to other websites, such as class finders or brand pages. We do not control these websites and are not responsible for their content. Please read their own terms and policies before using them.

7. Your comments and feedback

We love hearing from you. If you send us ideas, reviews, photos or other feedback, you agree that we may use, edit and share them, without payment. Please make sure anything you send is your own, is accurate and respectful, and does not break anyone else's rights.

8. Your personal information

We take your privacy seriously. How we collect and use your personal information is explained in our privacy policy.

9. Our content

The words, photos, videos, logos and designs on our website belong to us or to the people we work with. Please do not copy, reproduce or sell any part of our website without our written permission.

10. Your rights under consumer law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Nothing in these terms takes away those rights. To the extent the law allows, we are not responsible for any indirect loss that comes from using our website or our products.

11. Changes to these terms

We may update these terms from time to time, and the latest version will always be on this page. By continuing to use our website after any changes, you accept the updated terms.

12. Governing law

These terms are governed by the laws of Victoria, Australia.

13. Get in touch

If you have any questions about these terms, our customer happiness team would love to help. Just email shop@babysensory.com.au.