Shipping
We know how exciting it is waiting for a parcel to arrive, so here is everything you need to know about how we get your goodies to you.
Packing and dispatch
Our warehouse team checks stock and carefully packs orders Monday to Friday. We always aim to have your order on its way within 24 hours, but please allow 1 to 4 business days for it to be packed and sent.
During busy times, like sales, new launches and the lead up to Christmas, things can take a little longer. We will always get your order to you as quickly as we can.
Shipping within Australia
- Standard shipping: FREE on orders over $xxx, or a flat rate of $xxx for orders under $xxx
- Standard shipping to WA and NT: $xxx
- Express shipping: a flat rate of $xxx
Express shipping is not available to WA and NT at the moment.
Shipping to New Zealand
- Standard shipping: a flat rate of $xxx
- Express shipping: a flat rate of $xxx
Bigger and bulkier items
Some of our larger toys are too big or heavy for our flat rates, and very remote locations can also cost a little more to reach. If your order includes a bulky item, simply check out as normal and our customer happiness team will be in touch with an invoice for the extra postage.
If you would like to know the cost before you order, just email us at shop@babysensory.com.au and we will happily check for you.
Tracking your parcel
As soon as your order is on its way, we will email you your tracking details so you can follow its journey. To keep our postage as low as possible, we use a mix of Australia Post and couriers.
Checking your address
Please double check your delivery address at checkout. We are not able to take responsibility for parcels sent to an incorrect address, and there may be an extra cost to send it again.
Lost or damaged parcels
All parcels are sent with authority to leave, so they can be left in a safe place if no one is home. If your parcel goes missing or arrives damaged, please email our customer happiness team at shop@babysensory.com.au and we will work with the carrier to sort it out for you.
Combining orders
If you would like items sent together, please pop them all in the same order. We are not always able to combine separate orders, so each order will have its own shipping charge.
Discount codes do not apply to shipping, and shipping charges are not refundable unless your item is faulty.
Need a hand?
Our customer happiness team is always happy to help. Just email shop@babysensory.com.au and we will get back to you as soon as we can.