Returns and exchanges

We want you (and your little one) to absolutely love everything you buy from us, and if something is not quite right, we are here to help. Just email our customer happiness team at shop@babysensory.com.au.

Changed your mind?

If you change your mind about something, we are happy to offer you a store credit. We do not offer refunds for change of mind.

How to return an item

• Email us at shop@babysensory.com.au within 14 days of your order arriving, so we can approve your return.
• Once it is approved, please post your item back to us within 14 days. Return postage is at your cost, and we recommend using a tracked service.
• When your parcel arrives, our warehouse team will check it over and we will send you your store credit.

Returned items need to be unused and in their original condition, with all tags and packaging. For hygiene reasons, we are not able to accept change of mind returns on dummies or teething toys.

Store credits are valid for 3 months and cannot be used with any other sale, discount code or store credit. Our usual shipping charges and free shipping threshold apply to orders made with a store credit.

Something wrong with your order?

Oh no! Let us help. Our warehouse team checks every item carefully before it is packed, but if something arrives damaged, faulty or not as you expected, please email us at shop@babysensory.com.au as soon as you can. Pop in your order number, some photos and any details that will help, and our customer happiness team will make it right as quickly as possible.

Good to know

• Sale items: we do not offer change of mind returns on sale items. This includes sale codes and anything marked down in our sale section. If you would like help choosing before you buy, just email us.
• Preorders: preorder items are final and cannot be returned for change of mind.
• Changing an order: we are not able to cancel or change an order once it has been placed, including adding a discount code or updating your details. Please check everything carefully before you check out.
• Multibuy offers: if you return part of a multibuy offer for change of mind, the discount on the other items in the offer will no longer apply, and your store credit will reflect this.

Your rights

None of this affects your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. If a product has a major fault, you are entitled to a repair, replacement or refund.

Need a hand?

Our customer happiness team is always happy to help. Just email shop@babysensory.com.au and we will get back to you as soon as we can.